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Tren Crucero FAQs

Tren Crucero FAQs useful information 
Tren Crucero Luxury Train Club

Contents

Tren Crucero FAQs Useful Information

Here is useful Tren Crucero FAQs and information. Updated October 2019.

About Tren Crucero

Tren Crucero FAQs Luxury Train Club

Ride Tren Crucero across Ecuador´s Andes to experience the following: moorlands through to cloud forests, tropical coastal landscapes, crossing spectacular terrain, traversing mountains and then travelling the Avenue of Volcanoes of more than 10 volcanoes before descending to sea level.

Wonder at the spectacular feat of engineering of the zigzag (Devil's Nose) that hugs the side of the mountain, whilst affording one amazing views. Along the route, there are opportunities to meet Andean and coastal indigenous communities whose welcome is memorable. Enjoy local museums and authentic experiences.

Tren Crucero's ethos is to support local people by bringing tourism to them. The hotels are locally owned.


WHERE DOES THE JOURNEY START/END?

Train of Wonders (Quito – Guayaquil)

Confirmed times on tickets.

Check-in 07:00 at Chimbacalle station. Departure 08:00hrs.

End: Saturday at Hotel check out: 12:30hrs PM

Train to the Clouds (Guayaquil – Quito)

Confirmed times on tickets.

Start: Saturday 7:30AM Durán Railway Station.

End: Wednesday at Hotel, check out: 12:30hrs PM

WHAT KIND OF CARRIAGES ARE AVAILABLE ON BOARD TREN CRUCERO?

The train operates two luxury lounge / dining coaches, Colonial- and Republican-style passenger cars carrying just fifty passengers. There is also a bar, two observation coaches and an open terrace. Tren Crucero is interconnected with no doors between coaches. The train environment and temperature are electronically controlled.

DO YOU OPERATE STEAM LOCOMOTIVES?

Yes. Lovingly restored, antique steam locomotives pull the train on certain stretches for approximately 1hr 30mins each one between Riobamba - Colta and Yaguachi - Duran train stations. Modern electric-diesel locomotives operate the remaining stretches.

IS ACCOMMODATION AVAILABLE ON BOARD?

The train does not offer accommodation on board. Hotels and haciendas (best available in the area) are used for overnight stays. Here are details or the Luxury Class and Gold Class hotel options.

WHAT TYPE OF ACCOMMODATION IS AVAILABLE?

Nights are spent in characterful countryside hotels and haciendas. Suites are available on certain hotels at extra cost. Here are details of the Luxury Class and Gold Class hotel options.

WHAT SIZE ARE THE BEDS AT HOTELS AND HACIENDAS DURING THE JOURNEY?

Standard queen-size beds

WHAT TRANSFERS ARE INCLUDED?

All transfers during the train's itinerary and on the 4th day of each journey (between the arrival station and the included complimentary hotel) are included. No other transfers are included.

ARE MEALS AVAILABLE ON BOARD?

A wide variety of sweet and salty snacks as well as coffee (hot and cold), soft drinks (fruit juices, coke, water, etc.) and local fruits are unlimited and free of charge. The bar also serves a fine variety of white, red and sparkling, local beers as well as whiskey and wine.

CAN YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?

Yes - vegetarians, vegans, diabetics and others dietary restrictions. We regret not being able to provide kosher, halal or other diets of a strict religious nature.

ARE ALL MEALS, ACCOMMODATION AND EXCURSIONS INCLUDED IN THE PRICE?

Yes, all meals (breakfast, lunch and dinner*), accommodation and excursions are included as well as land transportation. Off train beverages and snacks are not included. Alcoholic beverages are extra off and on board the train. *except dinner on the 4th (last) night.

DOES A DRESS CODE APPLY ON BOARD TREN CRUCERO

Smart casual attire is fine. The train travels on a variety of climatic zones. While travelling in the Andes (highlands) we recommend dressing in layers and including warm clothing for cold mornings and evenings. While travelling in the Pacific Coast, weather is very warm, lightweight pants and sweaters and short-sleeved shirts are recommended. With regard to off-train excursions, we strongly recommend comfortable walking shoes (you might find mud at certain excursions). During your visit to Ecuador, sunglasses, sunscreen (at least SPF 50+) and hats are a must. Remember, there are no seasons in the equator and you might expect sunny mornings, afternoon rains and cold while night falls.

CONTACT about Tren Crucero FAQs

Contact us to discuss these Tren Crucero FAQs or to book the Tren Crucero, either by itself or in a South America Combo package with hotels, transfers, Machu Picchu, Galapagos, Belmond Hiram Bingham and / or Belmond Andean Explorer.

HOW´S THE WEATHER, ALTITUDE AND TEMPERATURE?

Ecuador has a dry season from July to mid October and a wet season for the rest of the year. Altitude ranges from 262 ft. / 80 mts to 11,844 ft. / 3,610 mts. above sea level. Temperature ranges from 14ºF / 57C ° to 95ºF / 35°C.

WHAT SERVICE CAN I EXPECT ON BOARD?

Expert tourist guides will escort you during the whole journey on excursions, on board the train and while overnight. Service is always available while guests are on board the train. The Expedition Leader is always ready during the whole journey to assist you and accompanies guests during the train journeys and overnight.

WHAT LANGUAGES DO THE STAFF SPEAK ON BOARD THE TRAIN?

The official language on board the train is Spanish. Guiding and announcements are always in Spanish and English. Guiding in Italian, German and French is available, sometimes at extra cost. Japanese, Russian and Chinese can be provided upon request and availability.

ARE TIPS INCLUDED IN THE JOURNEY?

We suggest a discretionary daily amount from US$ 5 to US$ 10 per guest per day. It is customary to give gratuities in recognition of exceptional service

WHAT CURRENCY DO I NEED?

Only United States Dollars are accepted on board. VISA and MasterCard credit cards accepted on the train. Ecuador´s official currency is the US Dollar.

IS THE TRIP SUITABLE FOR CHILDREN?

Tren Crucero admits children 7 years old and older. Parents are totally responsible for their children behaviour, which must not interfere in any way with other guests right to enjoy the journey. For an awesome experience, we recommend our journey for children with at least ten years old when travelling or older.

DOES TREN CRUCERO OFFER FACILITIES FOR PASSENGERS WITH DISABILITIES?

Tren Ecuador is an inclusive company; therefore guests with special needs are welcome on board. We do not recommend the journey to guests with reduced or no mobility. Certain excursions at remote zones do not have facilities for wheelchairs or they go through uneven terrain. Depending on the wheelchair type, the train internal dimensions might not be suitable for moving on. We strongly suggest guests with special needs to travel accompanied.

IS SMOKING ALLOWED DURING THE JOURNEY?

Ecuadorian laws prohibit smoking on public locations, on board any train, at train stations or near railways

IS THERE AN ON-BOARD GIFT ON BOARD THE TRAIN?

Yes. We accept cash, however credit cards are preferred for purchasing. Handcrafts are also available for purchasing on every train station (cash only).

ARE THERE LOCKERS FOR MY LUGGAGE ON BOARD THE TRAIN?

We provide one small locker per guest for storing hand luggage and other personal belongings while on board the train. The locker size is 19,68 in. (50cm) x 15,74in. (40cm).

CONTACT about Tren Crucero FAQs

Contact us to discuss these Tren Crucero FAQs or to book the Tren Crucero, either by itself or in a South America Combo package with hotels, transfers, Machu Picchu, Galapagos, Belmond Hiram Bingham and / or Belmond Andean Explorer.

IS THERE A LAUNDRY SERVICE ON THE TRAIN?

No. Laundry service is available only at hotels and depends on arrival time. Hotels might not have enough time to provide laundry service; we recommend bringing enough clothes for the whole journey.

WHAT IS THE ELECTRICITY VOLTAGE ON THE TRAIN?

The train operates 220V AC 50Hz, 3-point round-pronged wall plugs on every seat

CAN I USE A MOBILE PHONE ON BOARD? IS WI-FI AVAILABLE ON BOARD?

It is our aim to disconnect guests from the outside world while traveling on stunning landscapes at isolated/exclusive locations. We have no radio, cable TV or Wi-Fi on board. On certain areas of the journey, especially while traveling across the Andes, mobile phones might have limited service due to poor signal. Internet will be available at hotels and haciendas. The use of any device that might disturb other guests while traveling is not allowed or the crew on board will restrict their use.

DOES THE TRAIN HAVE SECURITY?

Ecuador is a safe and peaceful country to visit. Since the train is always cleaned on every station, all valuables must be taken away with you daily. While guests are not on board the train, all personal belongings must be left inside the lockers.

DO I REQUIRE VISAS TO ENTER ECUADOR?

Ecuador policy is to welcome any visitor. However, we recommend to check with your local Ecuadorian embassy or consulate to make sure if you require or not a visa. For most countries, Ecuador does not request a visa, however a valid passport is mandatory to enter the country

WILL I NEED INSURANCE FOR MY TRIP?

We always recommend to separately purchasing a travel insurance to cover any medical or travel casualties

DO YOU ARRANGE FLIGHTS?

No, we do not book flights. In case you need to return to Quito or Guayaquil the very same day of your arrival, we suggest taking flights departing no early than 20h00. Even though the program ends at main hotels or includes shuttles, traffic jams from train stations or hotels to airports are common in Quito and Guayaquil. Tren Crucero program does not operate shuttles to airports at any cities. For luggage restrictions on local flights, please check with your airline or travel agent.

IS YELLOW FEVER VACCINE COMPULSORY?

No. Ecuador is a yellow fever and malaria free country. Regarding Zika, Ecuador has 39 cases confirmed and all of them in the northern coastal provinces, which are not included in the train itinerary. Zika is not a fatal disease, however for pregnant women we suggest to take precautions. The virus is unable to live over 2,000 meters above sea level

DURING THE TRAIN JOURNEY THERE ARE PORTIONS COVERED BY BUS?

In 2017, Ecuador had the worse rainy season in the last 30 years; therefore 80 Km of the 450 km of the railway system will be under preventive maintenance. The exact portion of the railway in maintenance is from Naranjito to Pistishi (80 Km). The updated itineraries are shown below. Day 3 on the Train of Wonders and Day 2 on Train to the Clouds for Tren Crucero Programs will be modified. Fully equipped buses will provide transportation service on those extensions of the railway that are under maintenance.

WHICH ARE THE SECTIONS OF THE RAILROAD CURRENTLY OPERATING?

394 kms, on the first day from San Roque to Ibarra station, on the second day from Quito to Machachi and from Latacunga to Urbina, on the third Day from Urbina to Palmira and from Alausi to Pistishi (Devil´s nose) and on the last day from Naranjito to Duran.

HOW LONG DOES THE JOURNEY TAKES?

The journey takes 4 days and 4 nights

WHICH ARE THE AVAILABLE HOTELS DURING THE TRAIN JOURNEY?

Luxury Experience

On the route train of wonders: Swissotel (Quito), hacienda Andaluza(Riobamba), DFranco (Bucay) and Oro Verde (Guayaquil).

On the route train to the clouds: DFranco (Bucay), Abraspungo (Riobamba) and Swissotel (Quito).

Gold Experience (upgrade from Luxury)

On the route Train of Wonders: Plaza Grande o Casa Gangotena (Quito), Hacienda Andaluza Suites (Riobamba), Hacienda La Danesa (Bucay) and Hotel del Parque (Guayaquil).

On the route Train to the Clouds: Hotel del Parque (Bucay), Abraspungo Suites (Riobamba) and Plaza Grande o Casa Gangotena (Quito).

Subject to change and availability.

DO YOU HAVE A DOCTOR ON BOARD THE TRAIN?

No, we don’t have a doctor on board but our crew members have first aid training. Hospitals are located nearby the route and some of our hotels have a doctor for an extra charge.

Contact

Contact us to discuss these Tren Crucero FAQs or to book the Tren Crucero, either by itself or in a South America Combo package with hotels, transfers, Machu Picchu, Galapagos, Belmond Hiram Bingham and / or Belmond Andean Explorer.



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